Our Mission

Welcome to Confectioner’s Wares, Inc. Our enthusiasm and personal experience in baking and decorating allows us to provide knowledgeable customer service and an extensive line of products. Our goal is to incorporate superior customer service with a user friendly, secure site that offers all the products you need to create your masterpiece at competitive prices.

If we don’t have what you need, we will do the research and find it for you. If you have any suggestions or need an item that we currently do not stock, email us at productresearch@confectionerswares.com. Provide us with a description of what you are looking for and a daytime and nighttime phone number that we can reach you. We may need to ask you a question, but we will also contact you when the product is added to our line.

We will continuously look for new items and add them to our site. We trust you will enjoy shopping with us for many years to come. We value our customer’s feedback on how we can improve the shopping experience and provide useful information. Email us at suggestions@confectionerswares.com with your ideas.

Company Information
www.confectionerswares.com
Mail: Confectioner’s Wares, Inc.
244 Rumple Hill Drive
Statesville, North Carolina 28677

Phone 1-866-731-7976
Email: customerservice@confectionerswares.com
Business Hours: Monday-Friday 9:00 a.m. to 5:30 p.m. EST

Safe Shopping Guarantee
At Confectioner’s Wares, Inc., a safe and secure on-line shopping experience is our foremost obligation to you our customers. When you place an order online, all personal details and credit card information are scrambled using 256-bit encryption technology before being sent over the internet. Using encryption codes, a firewall-protected backend database and secured socket layers (SSL) by Go Daddy insure your transactions are secure. This technology makes it impossible for your information to be stolen or intercepted while being transferred.

Payment Methods: Master Card, Visa. Prepayment by Check and Money Order are accepted as well.

Order Status
When you place an order with Confectioner’s Wares, Inc., our system will provide you with a complete follow-up email referencing the details of the order. This email message will include order confirmation and delivery tracking information. You may also create a personal account, allowing you to review order history and check on your current order status. In the event of a delay or backordered item, you will be notified by e-mail or phone. A final email will then be sent to confirm your shipment. See our Shipping and Returns section for additional information.

Sales Tax and Pricing
Sales tax of 6.75% will be assessed for orders shipped to a North Carolina address. Product prices are subject to change without notice.

We are committed to protecting the privacy of our customers!
We know your privacy is very important to our customers. We want to provide a safe and secure user experience for our customers. We will use our best efforts to ensure that the information you submit to us remains private and is used only for the purposes of conducting business with Confectioner’s Wares, Inc.

Our Commitment - General Information Disclosure
Customer information is confidential and we do not disclose, share or sell any information about your individual visits to Confectioner’s Wares, Inc., nor any personal information that you provide, including your name, address, e-mail address, telephone number, credit card number, etc., to any outside third-parties, except when we believe the law requires it. Your relationship with Confectioner’s Wares Inc. will be safeguarded to insure the utmost privacy protection and order security.

Communications
The information we receive from you enables us to process your purchase, confirm your order, notify you as to shipment status and we may also provide you with future marketing information. We collect information you provide when you place an order, send us an e•mail or call us. This information may include personal or preference information you provide to us and is added to our customer database. We may use this information for such means as marketing and promotional purposes or to contact you for further offers on our site. We do not share customer information with any outside third parties. If you wish to "opt-out" from receiving such mailings, e-mail promotions or telephone calls from us, please contact us at optout@confectionerswares.com

If at any time you have questions or concerns about our privacy commitment, please feel free to email us at privacy@confectionerswares.com